Systems Technologist II

Location: Elgin, IL
Date Posted: 10-18-2017
This is a contract position in Elgin, IL.

Our client is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. 

Scope of Responsibilities/Expectations: 

The Remote Security Update Service (RSUS) team applies monthly and quarterly Operating System Security patch updates to P25 Astro systems throughout North America and South America. As part of the team you will apply Windows OS updates to customer devices on a Monthly basis. On a quarterly basis you will apply ESXi (VMware), Red Hat Linux, Dot Hill DAS, and McAfee ePolicy Orchestrator (ePO) security patches. You will be required to troubleshoot any issues related to applying the patches, and working with development and Level 2 support teams as needed to resolve any issues. The RSUS team provides reports to customers and and field teams of system patching status upon completion of applying patch updates. RSUS team members coordinate patching schedules with field teams, explaining the patch update process and communicating expected system impacts during patching. 

● Must have knowledge of IT systems such as IP Networking, Operating Systems, VMware (Vsphere), and remote access protocols (SSH, RDP, SCP) 
● Must be very computer literate with proficiency in Windows Office Suite, Windows OS, and Google applications Suite 
● Must have self-management skills and people skills to work closely with Motorola’s customers as well as Motorola Sales, Engineering, Project Management, and customer service teams 
● Must be able to solve customer problems quickly during stressful situations 
● Must be able to work well in a group setting, collaborating with other team members to resolve technical issues 
● 1- 2 Years experience in Systems maintenance, troubleshooting and repair 

Duties may also include: 

● Perform preventative maintenance system checks to ensure proper system operation 
● May have to work evening hours from time to time (10% - 15%) to apply patch updates during customer maintenance windows 
● Developing, maintaining, and updating internal process documentation 
● Working on process improvement initiatives throughout the year 

**Must be able to obtain background clearance as required by government customers** 
**U.S Citizenship required to work on Federal/DoD Radio Systems** 

Specific Knowledge/Skills: 

● Bachelor's Degree in IT related field preferred 
● OR 2 year associate's in electronics and at least one network certification: 
○ Network+ 
○ Security+ 
○ Related certification 
● Experience working/communicating directly with customers 
● Must be capable of installation of server OS, software application updates and troubleshooting to resolve system/application related issues 
● The ideal candidate must demonstrate systems experience and have some understanding of the following: 
○ Understanding of Routers, Switches, and LAN/WAN configurations 
○ Operating Systems: Windows Server, ESXi VMware, Red Hat Linux, Windows Desktop Operating Systems 
● Excellent communication and customer service skills to promote and demonstrate an attitude of teamwork, cooperation, and customer service 
● Promptly respond to customer needs in a professional and enthusiastic manner
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