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Product Manager, ECommerce

Seattle, WA

The ECommerce product team is responsible for developing the digital product objectives, success measures, and strategies leading to a great customer experience and help meeting online revenue goals. Specifically, this role will focus on the book to cruise portion of the user journey, helping customers book a cruise, select shore excursions, dining, spa options, and many more.

Responsibilities

  • Define product objective and roadmap for multiple key components across desktop, tablet and phone for the book to cruise customer journey

  • Work closely with internal teams (leadership, engineering, UX, design, brand) to lead product definition and from discovery through execution including: define requirements, acceptance criteria, communications, and UAT

  • Manage intake of customer focused opportunity assessments ensuring all are well defined, prioritized and ready for product discovery

  • Work closely with UX and analytics teams to understand current friction points, define and prioritize for future improvements

  • Manage project schedules and dependencies, and drive cross-functional initiatives

  • Work with leadership and teams on company and divisional strategic initiatives, quarterly planning, and sprint planning

  • Ensure team is improving velocity by improving process and communications; including preparing for upcoming sprints, integrating content and creative, and participating in retrospectives

  • Other duties as assigned.

Requirements

  • Bachelor's degree in technical or quantitative discipline

  • 2+ years Product Owner or Product Management experience working in scrum team environment

  • 2+ years working with and delivering a responsive/adaptive site, mobile web, and mobile applications

  • 2+ years working in B2C ecommerce platform

  • Understanding of user interface design and user testing best practices

  • Highly quantitative experience running A/B tests, setting metrics, and iterating based on data

  • Ability to communicate, develop relationships with others while influencing and removing blockers

  • Leverage data analysis skills to research difficult or ambiguous problems

  • Leverage and engage with UX to identify key product issues in market; solicit feedback on product roadmap

  • Promote our Product Development process; fail fast/learn early and delivering incremental value to customers

  • Professional communication skills required. Ability to effectively present information, both written and verbal, in a clear manner

  • Strong project management skills required, including the ability to keep track of multiple deadlines, effectively meet deliverables, and keep both customers and peers apprised of project status

  • Ability to be detail oriented while working independently on multiple projects required.

Benefits 

  • Cruise and Travel Privileges for you and your family

  • Health Benefits

  • 401(k) 

  • Employee Stock Purchase Plan 

  • Training & Professional Development

  • Rewards & Incentives 

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